Zoho CRM Review 2023: Overview, Pricing, & Features

Zoho CRM Rating:


Customer relationship management (CRM) is essential for any business looking to grow and maintain a loyal customer base. Zoho CRM is a web-based platform that offers a suite of tools designed to help small to medium-sized businesses manage their customer interactions effectively.

In this Zoho CRM Review, I’ll take a closer look at Zoho CRM and its features to help you decide if it’s the right CRM solution for your business.

Zoho CRM is a cloud-based platform that offers a range of features to help businesses manage their customer relationships. Founded in 1996, Zoho has grown to become one of the most popular CRM solutions on the market, with over 250,000 customers worldwide.

Ease of Use

Zoho CRM’s user interface is intuitive and easy to navigate. The platform provides all the essential tools and features needed to manage customer interactions, including contact management, lead management, and sales forecasting. The platform also offers a step-by-step guide to help you set up your account quickly.

Features and Functionality

Zoho CRM offers a comprehensive suite of features to help businesses manage their customer relationships. Some of the notable features include:

Contact Management: Zoho CRM’s contact management feature allows you to organize and manage your customer data in one central location. The platform also provides insights into customer behavior, allowing you to personalize your interactions.

Lead Management: Zoho CRM’s lead management feature helps businesses track and manage their sales leads effectively. The platform provides insights into lead behavior, allowing you to prioritize your sales efforts.

Sales Forecasting: Zoho CRM’s sales forecasting feature allows businesses to predict future sales based on historical data. This feature can help businesses plan and optimize their sales strategies.

Marketing Automation: Zoho CRM’s marketing automation feature helps businesses automate their marketing campaigns and streamline their lead generation efforts.


Zoho CRM’s pricing varies depending on the number of users and the level of functionality required. The platform offers a range of pricing plans, starting at $12 per user per month. The platform also offers a free trial, allowing you to try out the platform’s features before committing to a subscription.

Customer Support

Zoho CRM offers excellent customer support, with various resources available to help you get started and troubleshoot any issues you may encounter. The platform provides a knowledge base, tutorials, and email support, and phone support is available for premium subscribers.

Customer Reviews and Testimonials.

Some of the Reviews from Verified Users:

Basua M.

“There is so much you can customize so you can use it for pretty much any sales type thing. It’s easy to connect soft phones and set up users as well as the entire pipeline and there’s so many ways to filter leads and keep track of everyone it’s a great crm and it’s not nearly as expensive as other ones that do similar amounts”

Kishore M.

“Zoho is affordable in price. Zoho CRM helps users with different business perspectives find solutions for multiple business management. It helps us to maintain all the leads and customer data in one suite. It works for both small and large-scale business management. We can do all the business transactions like purchase orders, delivery notes, and invoices.”

Kanika M.

“Zoho CRM is the best software for keeping your sales prospects on track, it’s a one-stop platform for all your sales prospects’ leads and it gives all the relevant information on how your campaigns performed with your prospects. It helps you keep your prospect’s data acting as a data repository as well.”


Overall, Zoho CRM is a comprehensive solution for small to medium-sized businesses looking to manage their customer relationships effectively.

With its intuitive user interface, robust features, and competitive pricing, a platform is an excellent option for businesses of all kinds.

If you’re looking to streamline your customer management processes and improve your interactions with customers, Zoho CRM is definitely worth considering.

Haider Sayed
Haider Sayed

Haider Sayed is a Founder of Haidersayed.com. A great place where people find both software & its reviews, so they can make the right choice for their business.